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GUIDE

회원가입 안내

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

주문 안내

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

결제안내

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

배송안내

  • 배송 방법 : Parcel Service
  • 배송 지역 : A Region.
  • 배송 비용 : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • 배송 기간 : 3 - 7 days
  • 배송 안내 :
    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

교환/반품안내

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

환불안내

Stockist


Sport & Casual

1F, 82, itaewon-ro 54gil, yongsan-gu, seoul, Korea

+82 2 -6925-0067


Sculp

16-16, yanghwa-ro 8gil, mapo-gu, seoul, Korea

+82 70-8729-8801


Heights

2f, 26, yanghwa-ro 12-gil, mapo-gu, seoul, Korea

+82 2 3144-0432


Sound shop balansa

B1f, 80, seojeon-ro 46beon-gil, busanjin-gu, busan, Korea

+82 51-307-6444


LBB

89, junking-daero 81gil, jung-gu, daegu, Korea

+82 53-256-0525

기타안내

Shipping and Returns

Shipping Information


● International shipping takes 3 to 7 business days. However, it may take more days depend on country and delivery company condition.

● International shipping may be subject to tariffs by country, and Heritagefloss is not responsible for this.

● Delivery cost is depend on your country. Delivery cost is free for over $500.


* PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION



Exchange & Return regulation


● For exchange and refund applications, only those you purchased from the Heritagefloss online store.

● During 10 days from the delivery of your package you may request to return your order. Please note that exchanges will only be offered.

    for a different size in the exact same item originally ordered. If you would like to change to a different item, a new order must be placed.

● Exchange or refund must be received within 10 days of receipt of the product via the online store ORDER or via store@heritagefloss.com

● The HERITAGEFLOSS order products should not have been worn, used or washed. Returns will only be accepted if the products are returned

    with the original packaging fully intact and the original labels still attached to each product.

● You must enclose your application for exchange or refund. If you do not have an application, you may delay the exchange or refund processing.

● In case of mis-delivery and defective product, Heritagefloss will pay for shipping.

● Returns should be sent to the following address:  1F, 82, Itaewon-ro 54-gil, Yongsan-gu, Seoul, Republic of Korea / TEL: +82-2-6925-0067

   

*Returns and exchanges are not allowed for sale products.



Exchange & Return method


● Member :  Account -> Order -> Exchange & Return apply

● Guest : Account -> Order -> Guest Order Check -> Exchange & Return apply


*The shipping cost of exchange and refund of international shipping is at the customer’s



After Service


● Repairs to Heritagefloss products will be carried out after receiving them via store@heritagefloss.com

● After receiving the repair, send the product to the Sport & Casual Shop, the offline store of Heritagefloss, and it will take 7 to 14 days

   if you can repair it after judging whether it is possible.

● Repair free of charge for one year after purchase.

● Items that are older than one year will be mended for payment, and exchange/refund is not possible.

● If you remit the delivery and repair charges after the repair is completed, the deposit will be checked and shipped out.


* For international shipping buyers, the cost of delivery related to A/S is the customer's responsibility.

* Please include a memo stating your name, phone number, year of purchase of the product, parts to be repaired and problems with the product when you send it.

* Please note that it may not be possible to repair a product that has caused a problem due to your carelessness.

* Please note that if a part of the product is damaged or lost due to your negligence, there may be difficulties in supply and demand of the parts.

* Normal repairs such as size and shape modification are not possible.

  
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WORLD SHIPPING

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